Where is rooms to go headquarters

I have spoke with 3 managers who said they would call back and NO call back. My comments would include all of the above. Horrible experience and unbelievable bad quality of furniture. I have had a freaking nightmare with Rooms to go along with their delivery people!!!!!!!!!!!!!!!!!!!!

This is true!! They brought me multiple furniture items that were supposed to be new and they were wrapped in cloth and had scuff marks everywhere along with hair!! This has been the worst experience in my life!! Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page. Jeffrey Seaman. Chief Executive Officer and President. Micah S. Vice President. Enter your text here Rooms To Go Headquarters Photos.

Rooms To Go Headquarters Photos 1. Rooms To Go Resources. October 11, at am. September 23, at pm. Furniture was supposed to be delivered yesterday Jan 18th but the driver did not buzz the gate to enter. I have waited since October and now nothing. I think that was inexcusable. Order FLI. Feb 3rd at pm I left my number for a return call from your customer care team. It is now pm and no one has called.

If this is reflective of your customer care, it certainly falls far short of my expectations. I still need help with my sofa when has a stain that apparently was delivered this way. It appears to be a label that was removed and left a sticky substance. I also have another piece of tape with numerous letters and numbers. This was also delivered this way.

I can be reached at xxxx. A very unpleasant experience with Rooms To Go delivery and customer services. Monday comes no one can help us because something is blocked on their end and they cant do anything about our order, so we are told to wait till 4pm. We try to get a hold of them no luck we try again Tuesday, i had to call over 13 times and be placed on hold for over 30 minutes.

Every time you place a call they just send excuses your way. I will never be ordering with them again and will make sure to tell people to stay clear.

Costing me money and time. It was explained to me that I will receive my TV 5 business days after my delivery date which was February 4th. I did not get the email until February 16th. I redeemed the coupon and was told my TV will be delivered February 18th between 7a-1p. On this day after 1p I noticed no delivery and no call. At this time I reached back out to Best Buy to let them know I did not receive my delivery and asked for status.

I was informed that the delivery will need to be rescheduled as Best Buy was closed. I contacted Rooms to Go again to explain my situation and they told me they have to escalate the issue and it takes 3 days for someone higher up such as a manager to either give me a call or email me. At this point I reached out to the manager at Rooms To Go where I purchased my living room set and was told he was going to look into the issue and call me back.

No call back from that manager. I then contacted the redemption again and finally got ahold to someone the knew what they were doing and was able to resolve my issue, at least I thought.

I receive a redemption email again requested for the TV to be picked up and receive a contact customer support error message. I did exactly that and call them again only to be told they will have to escalate the issue again and there is no manager that I can speak to over the phone, only email. I cancelled an order 3 minutes after I ordered it , due to the fact that I was going to have to wait. And when. I checked my account , they had already debited my account.

I have tried everything to speak with someone and got nothing. I just got off the phone with Lakeland store manager Steven Chick, I have a mattress we have been trying to return, dispute has been filed prior.

We have been dealing with this for months, now the manager is stating he will come get the mattress however it needs to be in the next 7 days. I purchased sectional couch with the warranty. The warranty company has not contacted me one time. Fortegra is a horrific company to deal with and why RTG uses them show no integrity or care for their customers.

Purchased a leather sectional, which wrinkled badly less than a month after delivery. Contacted your customer care who sent someone to repair it, the evening after the repair, the leather reverted back to the way it was before the repair. Very unfair to me. One the parts arrived. I waited a week and the second part has not arrived.

I went to the customer service office in Ocala florida and was given a tracking number however the usps does not have that tracking number. I have been waiting for my refund for over two months. What do I have to do to receive my refund. Today April 2, our couch and queen size bed and mattress was supposed to be delivered between the hours of 7am am. The driver never showed up.

He said he was at my house but no one was home which was a lie. He actually went to the wrong house he went to Bay Meadows instead of BaySprings. My car was in the driveway never left. The customer service, dispatch team and the internet sales have been very rude and no help at all. The driver never even contacted my husband or I. We live on a military installation which majority of the houses all look alike. They asked me if I had a black door with a white screened door the door is a storm door.

They asked if I had a black bucket and a Hi sign on my door which I do not. They tried getting ahold of his manager and they would call back and they never did. I am not without furniture and a bed. Absolutely horrible horrible service. Never again. I have canceled my Order which the girl hung up on me twice. Her name was kierra. Rooms to go needs to do better with their customers.

I have had the worse experience with Roomstogo I purchased furniture in October and received it in late December while receiving the furniture the nightstand wash broken the bed had lots of large chips broken within the wood footboard and rails. Each time the furniture was replaced it took a month or two before I received it. Then the manager said if the furniture I received came broken or damaged I would have to keep it.

I was also disrespected from customer service talking to me like I was a nobody each time I asked for a corporate manager I was told I could not speak with anyone else.

But was insulted from a manager I can offer you I bought around 5k worth of furniture from your Plano store in March to be delivered April 6th in Sherman,Tx. I drove from McAlester, ok to pick it up.

I got it home and unboxed it to find a stain on the back cushion on the couch. I bought the furniture from your store over the phone and the only receipt I have was from my bank acct. She said he was busy. What can be done to rectify this problem?

I would like to know whom I need to speak I have two couches one of which is peeling and I was offered nearly half of what I had paid, they are leather from the Cindy Crawford line and are only 4 years old , with next to little use.

Please contact me with a resolution. No one has picked up this defected mattress you all sold me and credited my card back yet. I am still having to sleep on my sofa. My very next steps are to file a complaint with the BBB and with my lawyer.

Rooms to go has the worst way of doing business! Furniture is all delivered in boxes! The delivery guys took over two hours to put it together , meanwhile my front door wide open while flies came in and my air conditioner running. Boxes filled with that horrible white tiny snow that took over two hours to vacuum!

They were about to leave without mentioning that half of the furniture was damaged! Now have to wait a month for the furniture to come in and go through this mess again? That would be too easy! I will never shop there again or recommend it.

Now I see why they have such low ratings snd horrible reviews! Then I called customer service to them about the issues with my sofa and they said the sofa is new not used, they will send someone to my address to check it out but will take at least 5 weeks.

I demanded to return the product because it takes too long to get someone to my house to check on the product. They told me to go to the store that I bought the sofa and talk to the store manager about the issues. That is why I want to return the sofa, but the manager said the policy said no return then I explained the product is used and damaged not a new product.

And then the manager told me to get out his store and he said that the customer service manager will call me to take care my case but I have not received any phone call from them yet. I am so frustrated about the way the store manger to treat me the way he yelled at me and threatened to call police on me like I am a criminal. I think the store manager name is Brian, he did not introduce his name to me and treated the female Asian like me so bad and disrespectful.

I ordered a bedroom set from rooms to go back in March and the order was not delivered to me until April 23, I have a 5 year old who weigh 47 pound sleeping I this room. I called the office at sawgrass no one seems to be willing to help with this. I called customer service I waited for over an hour on the shine just for the automated system to tell me to call back. For someone in the warehouse to think it was funny to send me two chaise to the sectional.

So I did not get the sofa half. To be told the sofa has been discontinued and I would have to choose something else or get a refund. This was my first experience with the store I am so irritated that it is definitely going to be my last.

The individuals that are representing this company I can tell you this is not a good look. Went in store and purchased a bedroom set…had to wait 4 months for delivery..

Been fighting them dor about 2 years now! I had a sofa delivered yesterday. In the showroom, I opted out of the delivery fee based on salesperson telling me I would only need to remove the packaging material. However, when I received the sofa, it had no legs attached. To require me to attach the legs is not a problem but to LIFT the sofa up to place it on the floor is a problem.

NO call back. I just called again and spoke to a woman at first, a man got on the phone and said he will cancel the order.

Instead, I have a June 5th cancellation pick-up. Welcome to Alabama right? I experienced the unthinkable with Rooms To Go. We called the local store, spoke to the store manager Robert. The next day Sunday , we call him for updates; nothing. My husband heard the entire conversation. Is that what your managers do now, talk over customers and raise their voices at women? Deliever driver came to the house to fix our bed, they cracked a part of the wood of the bed to fix.

My son told them to come in the house to get started. My son stated they were smoking a cigarate and ignored him. My wife came home early from work to ensure that the job got done. They Rooms to Go personel told my wife we where here more than for 15 minutes. My wife was very angry and tried to call the customer service line and she was on hold between 15 to 20 minutes.

Still waiting to hear back. We are ready to give this furniture back and go somewhere else where me and my family will be respected. Please CEO of this company if your reading this, these contractors that you hire is no good. Get this. I was told I should take better care of my stuff. When your techs were here they said: 1. You will hear back from customer service.

I asked several times what the next step was. Today when I called I was told that someone had called me, which is not true. I am now told I did the damage. No explanation. I have operated the umbrella exactly as I was told. I even asked about hurricane force winds during install.

This is the worst customer service ever. Andrea Hickham PS I have bought numerous pieces of furniture, rugs etc. From rooms to go, but never again. Ticket Started 26 May, Please refer to the correspondence below. The furniture retailer announced it …. Credit cards accepted. PHONE: Atlanta corporate Office Rooms To Go is dedicated to providing our customers a better way to shop through innovation, fast delivery, first-rate The Customer Care Center staff can assist once a purchase has been made, for both online and showroom orders.

Delivery team left screws and bed parts on the floor, scattered about, room dirty with trash from boxes. We have to wait until October, per Bryan in Customer Care, because furniture is made in Germany and they are not getting an order until October.

So we have parts of the kingsize bed on the floor along with screws and bolts. I contacted the salesman and told him what was going on, he passed the phone over to supposedly an assistant manger since Zane store manager was off. He listened and apologized for unprofessional delivery team and promised to call me back when he checked on bed headboard. I never heard back from assistant manager. I called Friday or Saturday evening and spoke to Zane, store manager, who promised to get back to me either later on that day or no later than Monday, August 5, I never heard back from him.

He promised that he would get back to me. Today is Tuesday, August 6, and we have not heard from anyone. I contacted the Corporate Headquarters in Florida, waited on hold for about 45 mins.

Bryan stated that the store salesman should have informed me when we purchased furniture. This is truly truly sad. I feel that we have been ripped off. I caution anyone and everyone to refrain from making purchases from this store and i assure you, this is not fake news. This company is a sham. I am very disappointed with your service will be honored to let everyone know of your customer service and will certainly not purchase anything else from Rooms to Go in the future.

The worst company in the world. If you paid for your furniture upfront, they act like that I owe them something instead of practicing customer service. I was on hold for 45 minutes, hung up on, and spoke rudely to by their supposedly customer support person. I will never ever buy furniture at this store. As they say, there is a sucker born every minute and I guess I am the sucker today.

But, you live and learn. So, I get my motion sofa and loveseat. No lights no nothing. I crawl around making sure all connections are secure.

While checking the sofa out I see scrapes, stains and gouges in the pull down tray. I call and wait many many days for a repairman. So, I call and explain this situation. So the person decides to just send another piece. So another wait. You store what nots and dishes in it. You can use it for a food buffet at a get together.

Oh no, it breaks in half and crashed to the floor. They have that much damages they have to have a separate department??? I paid over 3k for the 2 pieces. So at Christmas, what a joke, this big piece of furniture obvious broken in half.

The laugh for everyone!! What if a kid got on it?? They should have been apologetic and just take care of business.

How did I know that they would call me right this second?? She talked over me, implied I should not have that kind of furniture although they do sell put it together yourself Furniture at RTG. While I was talking, she talked over me and hung up on me. She comes back and says no one is available.

So she takes my number. Where do I begin??? I have a new home and want to furnish everything new. I shopped from Ethan Allan to Ashley furniture. I found a kitchen table that was perfect for my need at RTG. I purchased it approximately a month ago. They delivered it last Tuesday. The men were putting it together and realized they had two screws that were too short. So they told me if would be faster to replace the leg and good luck in getting this done soon. I was promised I would have it prior to the Labor Day weekend.

Well, I then called customer service and was told it would be 3 weeks to get the leg! I then told them all that was needed was two.. Well, they said that would be 2 weeks. That is not acceptable period. Oh but was told it was shipped overnight through UPS… I was told they are doing all they can… I then in turn told them they were not.

No response from them. I am self employed and if I treated clients this way I would be out of business. If it were my store I would make sure the customer was taken care of immediately.

Overall the people I talked to were nice and frankly I do not yell or curse.. There was only one employee that was rude in my opinion. I called the store and he kept telling me no one could help because they were helping customers… I then stated..

I can guarantee if I was one of the corporate people, a celebrity, or a public figure I would not wait this long for such a simple matter. Well guess what Rooms to Go… your customers are important. If you have taken anytime in looking at the social media, RTG has not got a good reputation among your paid customers. I truly would rather be writing telling you what great service etc… but I am extremely frustrated and angry at how your customers are treated once the purchase has been made.

By the way I need to purchase furniture for my new home and frankly money is not an issue. I would rather take my changes at a purchase at Big Lots then even step foot in your stores. Oh I left voice messages on what they call the presidents office no such place, just customer service. If you wish to write a snail mail letter… here are the names and addresses..

Rooms to go Is the worst possible place to get furniture. I bought a loft bunk bed desk set for my sons birthday. Luckily I bought it a month ahead of time. Because it was almost a month before it could be delivered. The day it was suppose to be delivered they went to the wrong address. When I called back got no answer. Tied to reach them all day finally the store manager was going to reach out to the delivery manager to try and get it Red Leo reed. No answer or call back. So next day went to the round rock store to get my money back.

After I left rooms to go I went to Ashley furniture and explained what rooms to go did and they got me what I wanted had it delivered same day and was cheaper then rice. The sofa arrived with two manufacturer defects: the material did not align in the back exposing velcro, and the left upper cushion did not sit properly in the track leaving an inch and a half gap.

We returned to the showroom to find the floor model had the exact same two defects. We used the store credit and purchased a new living room set…and discussed with the sales rep about wanting to keep the loveseat from the first set, but asked if it could be moved upstairs when the new furniture is delivered and the defected sofa picked up.

We were told from the sales rep and customer service rep that this would be okay. As it turns out, that was not the case. When the new furniture was delivered, we were told they could not move the loveseat upstairs. Their policy is they do not move existing furniture.

And while I understand that, we were not told that. After speaking with Yowy, the delivery manager from the Brookshire, Texas warehouse, this was confirmed…they would not move the loveseat, and they did not! It was also confirmed with the Cypress store manager that we were indeed told that the loveseat would be moved upstairs.

The sofa still had the store tags and this all originated from the issues with the sofa. The appropriate thing to do would have been to move the loveseat. The loveseat should have been moved!

This is the worst company ever. The drivers brought in the dresser and night stand first. Then they tried to bring in a twin white child bed as the bed suppose to be a queen bed.

I asked then how could they have made a mistake when the dresser and night stand was high end and part of the original queen bedroom set. They took the wrong bed back after some extensive discussions took place but they would not take back the dresser and night stand. I tried calling Customer Care and the store sales manager.

Customer Care Josh Vasquez told me that the only resolution would be I had to accept a reschedule 30 days longer or a store credit. I told him that this was a hostage situation and I did not agree or accept his resolution. I went to the store since the sales manager would not call me back. In explaining to the person who said she was the Asst. Sales Manager she told me that Rooms To Go did not make a mistake in the furniture being delivered. I told her that Josh told me that it was a mispull and in deed was Room To Go error.

WOW, Starbuck all over again! I did not leave and the person at the window had another Asst. Sales Manager man to come out to discuss my concern. I asked the female for her name and she refused to provide it. The man did give his full name and worked on trying to arrange to pick up the dresser and nightstand.

We also purchased two bar stools. With the way I was treated I do not want anything that was purchased. By the way, I am a bald-headed cancer patient in frail condition.

How could I have threatened her to the point of calling security. I will never shop at Room To Go. Just bought a Sqft house and had intentions on furnishing the house from Room to Go.

Their lost. I had no idea some many people was dissatisfied with Rooms to Go. I did not have a good experience also. The delivery was late, storm door was scratched and customer service was nothing.

They have this sharp way of talking and handling your concerns. I hope the CEO of this company realize what is going on before major business is lost. Customer Service is horrible. Very dishonest about the notes they put in the system. They have to realize the customers is the growth of a business. I already new the sofa I wanted. When I walked in I asked to lay on the bed part of the sofa to test it.

It was with a gel mattress which was more expensive than the regular mattress. The salesman was nice, but was insisting to purchase the gel mattress and not in a way to make a commission but as if he was telling us something. I end upgrading to the gel. Our sofa was delivered on April 2nd. The very first thing we noticed was that the bed support not the mattress is warped. When you are laying down, it has a hug divot down from the hip area of a person towards the foot. There is noway of sleeping on this sofa bed and we had purchased it solely the fact that we have guests coming to stay with us from Norway at the end of May.

We called the call center not 10 minutes after the delivery people left and was told we had to wait until April 21st for a claims person to come out and look at the bed part.

When the technician came out he saw what we were complaining about and told us he had never saw this before and pointed out the warped part of the side frames. He kept insisting that we buy extra mattress toppers? When I finally got the results from his findings, we were told nothing was wrong with the bed and our claim way denied.

Now I am stuck with a faulty sofa bed and a fiance note for something we cannot use. I am writing the BBB and am putting out internet reviews and I will be contacting the news media that does consumer report investigations when companies swindle customers.

I will also be writing to the CEOs and will be posting the review on Facebook and any other social media as well as letting everyone know word by mouth. This is not right.. We had the sofa 10 minutes and never was able to use it. Oh and by the way, the agents in the call center really could care less, they just want you off their phone , and I know see why.

I have never been more unsatisfied with customer service that I have received with any company I have ever worked with in my life. Every person that I have spoken to is unhelpful, uninformed, and completely disinterested in helping me as a customer.

I was scheduled to have furniture delivered on Saturday, April 21st between and First let me say that this home is a beach house of ours that is a secondary home.

We do not live there so we traveled 6 hours to be at the house for this delivery. Second, we have not just ordered a couple of pieces of furniture from Rooms to Go. We have furnished our whole home with you. On Saturday morning around noon, the driver reached out to us and we could not understand a word that he was saying.

We immediately call back at the number that came up on our phone which is the customer service line. The lady who helped us said that the driver needed a gate code to get in. We explained that there is no gate code because there is no gate! She said that she would let the dispatcher know and the dispatcher would call us back.

That was noon. At , I call back because I was getting concerned. The 2nd person I talked to said that the dispatcher would call us right away and she would send an email.

We still never heard. At central time , I call back and the office is closed. I then call the nearest store and was told that online orders are separate but they would check on where the truck was for us.

They said there was one stop ahead of us but they would most definitely be there. We live and work in a different state and we cannot just simply jump in the car with our small child and come down to wait on furniture whenever we want to.

We have family and a business and work and a child. I expect more out of a company that I have and potentially could be a great customer for. I do not want to hear back from ANY customer service representative. I got my wife and I a bed room set at the Lafayette store back in December The first delivery was on December 27th and I say it like that because we received some damage parts of the foot board and head board so I call customer service to set up an exchange they told me that they had to sent a service tech to come out and inspect and repair the damage furniture.

When the tech come out he said that he was not able to do anything to my furniture because it needed to be exchange so they set me up with the first exchange and of Corse the new pieces was just as bad as the first ones so I had to call customer service one more time.

So they set me up with the second exchange and of corse they were worst then the second ones. It is April 9, and still have not got my furniture in good conditions. I have spook with the so call store Manager four times. Finally today I told him to sent a truck to my house to pick up all of the furniture. I will never buy anything from Rooms to go again and will not ever recommend them to anyone because they promise you the world just to sell you what you are looking for but ones you leave the store your on your own.

Today a technician stopped by my house to look at a piece of furniture we purchased as part of a living room suit. I asked him to take a look at a previous purchase from RTG where the leather is peeling off a cushion from our sofa bed. I called asking for help previously but was turned away.

The techician suggested I call back since we purchased more furniture from them. Well I did and it was a waste of time.

I was turned away again. I would like to send pictures if a email address would be sent to me. I have a lot to say and I pray you have enough space to keep up. My experience took place on Nov 12, , came in on a special. I received an email from the Finance Company telling me I had not paid my bill. She had told me that the middle piece would be delivered in Jan. She was born with issues but she outlived it to be apart of and turn around and reenlist for 4 more years I was thrilled but sad.

And here I am crying in front of this young lady while she talks about the death in her family and I am crying for the two young people that were doing something in their lives. My daughter wanted to become a doctor yes she was in the medical field and the oldest son killed by a drunk driver while he was going to work. Both were doing the right thing with their lives until someone killed them and here I am still in grief. I am saying this to invite you into my heart my soul to get a feel of what I was experiencing and how thrilled I was to be paying off the bedroom set so I can move on with my life.

I buried my mom and my husband buried his mother last year. So, this was a thrill to us to try to get on with our lives in a different state. Which we are both finding out has the worse services there is. If it was not for the money that come into the store they would not be able to feed their families or send their alive children off to college.

THE salesperson did apologize and I felt I was talking to people that did not have a ounce of concerned about our problem. I kept getting a no, So I walked back and asked for Andre the manager and I thought to self what about the Regional Manager. Scott looked at me shocked like how does she know this, he reluctantly gave it to me and someone told me called the Regional Manager first he would be the one to help. Well, I did call the Regional Manager n you noticed I am not putting his name out there, I tell you later why first left a message and called Andre and he was just like the person who works with him stated.

He was laughing trying to act like he was concerned even joked he would hate if they had to come get our set and we have to sit on the floor. He even suggested to me to call the finance company and request an increase in my credit. Well, I was happy with the increase they had given me in August, so why request one now base on him saying that they can refund the money back to our American Express, which did not make any since so I want bore you with the rest of that scenario. So, I did call the finance to let them know what they were doing and they told me sounds like they are not going to work with you and I told them about the late fee that Andre pointed out to me and she took care of it because not only did we not pay off an account in 7months, but we paid more than they requested and pay early on an account that was going to add the interests charge in the year in May.

So, I called Andre back and told him I did not request the increase and I stated we might have to go with your idea and he is laughing while he tells me they will come pick up the set and he will call Scott, I told him I can go tell Scott and you call him I am looking at the store he laughs again and stated to be finally on well sorry, he did not say sorry out of concerned he said it out of habit of brushing customers off.

He came across as being cold and rude and truly did not noticed it during our call. Now, this is where it get dumb, they are coming to pick up a set to refund us the full amount of over Now I know I can go to my credit card and let them know they have the merchandise and they have my money and the cc will issue an investigation.

But, the sad part about this is they have to utilize the labor to pick up a huge set take it back to the warehouse and more than likely sell it for less do they think we would trust them to give us the set back in excellent working condition so they are going to have a loss and more than likely a customer all at the same time.

Now, I play phone tag with the Regional Manager, and I respect the fact that he kept on calling until finally He admitted he knew why I was calling.

They have not been properly trained to deal with people. The managers do not know what to do! Where is the skills and the training? I have never experience so much disregard for the public in this one state. My reason for not giving his name is he did say sorry after I acknowledge the reason for the call and he said he would hate to see me go, and he wish there was something he could do. What I did not tell him is he did not go above the call of duty and say I tell you what I will do.

I had to ask him questions and see how well he was willing to work with me in the future and see if he would honor the sale in the future. He said he would. I am not did tell him I worked for a Regional Manager who worked above and beyond the call of duty. WE all had to be train in order to move forward in business. I worked as his secretary but you get the picture. WE are living where the places we go to spend our money, they have less respect for us like they do for a homeless person.